Shipping Policies

At PostVive, we strive to maintain transparency and fairness in all transactions conducted on our platform. This Refund Policy explains the circumstances under which refunds may be requested and processed.

By using PostVive and purchasing any service, you agree to this Refund Policy.

1. General Policy

All services on PostVive are offered in the form of platform credits and are purchased in advance. Once credits are used to place an order or initiate a task, refunds are not guaranteed.

Refunds are considered only under specific conditions outlined below and are subject to PostVive’s review and approval.

2. Eligible Refund Scenarios

You may be eligible for a refund in the following cases:

• A task is cancelled due to Publisher unavailability or failure to deliver within the allowed timeframe
• A task is rejected and deemed invalid or incomplete by PostVive after dispute review
• A Publisher removes a website or platform before completing the assigned task
• A confirmed system or payment error resulted in duplicate or incorrect charges

In such cases, the refunded amount will be credited back to your PostVive account balance, not to the original payment method, unless otherwise determined by PostVive.

3. Non-Refundable Cases

Refunds will not be issued in the following situations:

• Change of mind after placing an order
• Dissatisfaction due to unclear or incomplete task instructions provided by the Buyer
• Failure to request revisions or raise issues within the allowed timeframe
• Payments made more than 30 days prior to the refund request
• Services already completed, approved, or accepted by the Buyer
• Violations of PostVive’s Terms and Conditions or Acceptable Use Policy

4. Refund Request Timeframe

All refund requests must be submitted within 30 days from the date of the original transaction. Requests received after this period will not be reviewed.

5. How to Request a Refund

To request a refund, please contact PostVive support and provide:

• Your registered email address
• Order or transaction ID
• Clear reason for the refund request
• Any relevant supporting information or communication

PostVive may review communication records between Buyers and Publishers to assess refund eligibility.

6. Review & Decision

All refund requests are reviewed manually by PostVive. We reserve the right to approve or deny any refund request at our sole discretion. Our decision will be final and binding.

7. Payment Method & Processing

• Approved refunds are typically credited to your PostVive account balance
• External refunds (PayPal or card) are issued only in exceptional cases
• Processing times may vary depending on the payment provider

8. Abuse of Refund Policy

Any attempt to misuse or abuse the refund process may result in account suspension or termination. PostVive reserves the right to restrict refund privileges for repeat offenders.

9. Policy Updates

PostVive reserves the right to modify or update this Refund Policy at any time without prior notice. The latest version will always be available on postvive.co and will apply to all future transactions.